Customer Planning Co-ordinator (Planner) - 69133
Permanent

69133

Department of Place

Fleet & Transport Services

 

PTS CUSTOMER PLANNING CO-ORDINATOR
Band 7:  £20,138 - £22,658 pa   

2 x  37 hours per week

Established

Based at Shearbridge depot, Bradford BD7 1PU

 

The Code of Practice on the English language requirement for public sector workers Part 7 of the Immigration Act 2016 requires that Councils ensure that all candidates applying for customer facing posts must be assessed in order to establish their fluency in English.

 

The criteria under special knowledge and experience on the job profile shown outlines what level of fluency you will be expected to demonstrate.  Therefore it is essential that you provide examples in your application.

 

We have two vacancies for a Customer Planning Co-ordinator based in the PTS Transport Service at Shearbridge depot. 

 

We are looking for individuals who can plan, schedule and deliver transport for vulnerable children and adults with special educational needs and/or disabilities, twice daily, in compliance with statutory and legislative requirements. 

 

As members of the PTS Planning Team, the post holders will be required to manage the day to day planning operation and implementation of a safe, compliant and cost efficient service for approx 300 home based SEN Passenger Escorts and 160 depot based PTS Bus Drivers and Escorts and ensure the smooth operational running of the PTS Planning function.

 

Duties include: planning client centred transport (PTS minibus or contracted taxi), manning service desks during duty hours, responding to daily variations to ensure minimal disruption to the service, maintain accurate records of daily staff attendance in accordance with the relevant  policies and procedures, contribute to the recruitment, training, development and performance management of PTS drivers and escorts, demonstrate effective administrative and financial management skills and comply/contribute to health & safety management. Please see the Job Profile for full details.

 

You should have excellent customer service skills, be well organised and be able to work in a fast moving and very busy office environment therefore we are seeking an enthusiastic and committed individual, highly motivated in meeting the needs of both the employer and the customer.

 

It is essential that you have:-

 

  • Minimum of 2 years experience of managing people and resources
  • Well developed customer service skills
  • Are highly organised and efficient
  • Empathy and understanding of vulnerable customers with special needs
  • Ability to communicate effectively at all levels within a demanding environment
  • High level of numeracy and computer literacy
  • Knowledge of the Bradford and District geographical area

 

For further information regarding this post please contact Michelle Pickles (Fleet Services) on 01274 431589 or email michelle.pickles@bradford.gov.uk 

Closing date: 1st May 2017

Please find attached the Job Profile:  Customer Planning Co-ordinator - JP.doc

ID Ref. No.
69133
 

Department of Place

Fleet & Transport Services

 

PTS CUSTOMER PLANNING CO-ORDINATOR
Band 7:  £20,138 - £22,658 pa   

2 x  37 hours per week

Established

Based at Shearbridge depot, Bradford BD7 1PU

 

The Code of Practice on the English language requirement for public sector workers Part 7 of the Immigration Act 2016 requires that Councils ensure that all candidates applying for customer facing posts must be assessed in order to establish their fluency in English.

 

The criteria under special knowledge and experience on the job profile shown outlines what level of fluency you will be expected to demonstrate.  Therefore it is essential that you provide examples in your application.

 

We have two vacancies for a Customer Planning Co-ordinator based in the PTS Transport Service at Shearbridge depot. 

 

We are looking for individuals who can plan, schedule and deliver transport for vulnerable children and adults with special educational needs and/or disabilities, twice daily, in compliance with statutory and legislative requirements. 

 

As members of the PTS Planning Team, the post holders will be required to manage the day to day planning operation and implementation of a safe, compliant and cost efficient service for approx 300 home based SEN Passenger Escorts and 160 depot based PTS Bus Drivers and Escorts and ensure the smooth operational running of the PTS Planning function.

 

Duties include: planning client centred transport (PTS minibus or contracted taxi), manning service desks during duty hours, responding to daily variations to ensure minimal disruption to the service, maintain accurate records of daily staff attendance in accordance with the relevant  policies and procedures, contribute to the recruitment, training, development and performance management of PTS drivers and escorts, demonstrate effective administrative and financial management skills and comply/contribute to health & safety management. Please see the Job Profile for full details.

 

You should have excellent customer service skills, be well organised and be able to work in a fast moving and very busy office environment therefore we are seeking an enthusiastic and committed individual, highly motivated in meeting the needs of both the employer and the customer.

 

It is essential that you have:-

 

  • Minimum of 2 years experience of managing people and resources
  • Well developed customer service skills
  • Are highly organised and efficient
  • Empathy and understanding of vulnerable customers with special needs
  • Ability to communicate effectively at all levels within a demanding environment
  • High level of numeracy and computer literacy
  • Knowledge of the Bradford and District geographical area

 

For further information regarding this post please contact Michelle Pickles (Fleet Services) on 01274 431589 or email michelle.pickles@bradford.gov.uk 

Closing date: 1st May 2017

Please find attached the Job Profile:  Customer Planning Co-ordinator - JP.doc