83913

Department of Place

Sport and Culture

Customer Support Assistant.

Band 3:   £15,246 - £15,375 pa (pro rata for part time posts)

1 x 18.25 hours per week average

1 x 20.625 hours per week average

1 x 21.25 hours per week average

1 x 22.375 hours per week average

Established posts

Based at Manningham Library

The Code of Practice on the English language requirement for public sector workers, Part 7 of the Immigration Act 2016 requires that Councils ensure that all candidates applying for customer facing posts must be assessed in order to establish their fluency in English.

The criteria under special knowledge and experience on the job profile which is shown in this advert outlines what level of fluency you will be expected to demonstrate.  Therefore, it is essential that you provide examples in your application.

This is an opportunity to be part of an established team providing excellent customer service to the customers at Manningham Library.

The post involves a wide range of duties working in a public facing environment with a diverse range of customers, offering them a wide variety of services, events and activities.

Contracted hours cover a two week rota between 9.15 a.m. and 7 p.m. including alternate Saturdays and Sundays. The post holders will also occasionally need to be able to work at other library locations within the Bradford district, often at short notice.

The post supports operational delivery of the service and also the development strand which supports 6 key offers – reading, digital, learning, information, health, and children’s and includes: 

• Delivering children’s, family, and adult activities, including story times and rhyme times

• Supporting customers with computer use and learning needs

• Supporting customers to use the self-service kiosk

• Positively using electronic stock management tools

• Accessing the library management system and understanding the information security protocols of the Council

• Opening and locking up the building and operating the alarm system

• Supporting safety on site including fire evacuation procedures

For information regarding this post please contact Susan O’Sullivan at susan.osullivan@bradford.gov.uk or on 07582 109113 or Sharon Devi at sharon.devi@bradford.gov.uk or on 07582 109790.