49003

Department of Finance

Revenues, Benefits and Payroll

COLLECTION & RECOVERY OFFICERS

Band 5/6: £5,251 - £6,467 pa (exact salary for 12 hours)

8 x 12 hours per week

Established posts

Based at Britannia House, Bradford City Centre

• Are you a confident team player?
• Are you driven and motivated and can demonstrate enthusiasm and a desire to achieve targets?
• Do you possess excellent communication and negotiation skills and have an ability to build positive working relationships?
• Do you have customer service and/or debt collection experience?
• Are you available to work between 4pm and 7pm Monday to Thursday as outlined below*

If you have answered yes to all the above questions then this could be the perfect opportunity for you to join our team.

Our Collection and Recovery Officers are responsible for collecting and recovering all monies owing to the Council, including Council Tax and they regularly handle high volumes of telephone calls from the public. They work in a fast paced, busy and often pressurised environment where there is a strong focus on customer service and arrears management.

Our Collection and Recovery Officers should ideally have customer service and/or debt collection experience in any industry however applications are strongly encouraged from those who do not have experience of collecting personal or business debts, as full training will be given.

Benefits you can expect as a Collection and Recovery Officer for Bradford Council include:

• 62.5 hours per year holiday entitlement
• Access to an accelerated salary progression scheme
• Membership of the West Yorkshire Pension scheme
• Access to the Childcare Voucher Scheme
• City Centre Location – within walking distance of The Broadway

PLEASE NOTE

*The shift pattern on commencement will be 4pm – 7pm, however this may change to 5pm – 8pm in the future so applicants must be able to work either shift pattern

This selection process may involve a test as part of the formal interview.

Candidates will be contacted via telephone or email in the first instance so please ensure you provide up to date contact details on your application.

An enhanced disclosure check with Disclosure Scotland will be undertaken for this post.