Department of Finance

Revenues, Benefits and Payroll

Collection & Recovery Officer

2 x 37 hours per week

Band 5/6 £16,191 -  £19,939 per year depending on skills and experience

Applicants MUST be able to work flexibly between the hours of 8.30am - 7pm Monday to Friday subject to the needs of the service.

8 x 12 hours per week

Band 5/6 £5,251 -  £6,466 per year depending on skills and experience

Applicants MUST be able to work between the hours of 4pm and 8pm Monday to Thursday

Based at Britannia House, Bradford City Centre

Are you a confident team player, looking for an exciting and rewarding career in the public sector?

Are you driven and motivated and can demonstrate enthusiasm and a desire to achieve set targets?

Do you possess excellent communication and negotiation skills and have an ability to build positive working relationships?

Are you available to work flexibly between the hours of 8.30am and 7pm Monday to Friday (applications for 37 hour posts) or between 4pm and 8pm Monday to Thursday (applications for 12 hour posts).

If you have answered yes to all the above questions then this could be the perfect opportunity for you to join our team.

Our Collection and Recovery Officers are responsible for collecting and recovering all monies owing to the Council, including Council Tax and they regularly handle high volumes of telephone calls from the public. They work in a fast paced, busy and often pressurised environment where there is a strong focus on customer service and arrears management.

Our Collection and Recovery Officers should ideally have customer service and/or debt collection experience in any industry however applications are strongly encouraged from those who do not have experience of collecting personal or business debts, as full training will be given.

The types of benefits you can expect as a Collection and Recovery Officer for Bradford Council are:

• 25 days per year holiday entitlement increasing to 30 days after 5 years service (pro rata for 12 hour  posts)
• Option to work at home, following completion of the necessary training Access to an accelerated salary progression scheme
•  “Super” Flexitime Scheme (not applicable to 12 hour posts)
• Membership of the West Yorkshire Pension scheme
• Access to the Childcare Voucher Scheme
• City Centre Location – within walking distance of The Broadway

PLEASE NOTE:

This selection process may involve a test as part of the formal interview

Candidates may be contacted via telephone or email in the first instance so please ensure you provide up to date contact details on your application.

Please ensure that you indicate whether you are applying for a 37 or a 12 hour post

For further information regarding this post please contact Robbie Parker on 01274 432551 or email Robbie.parker@bradford.gov.uk

An enhanced disclosure check with the Disclosure and Barring Service will be undertaken for this post

Closing date: 9th September 2016