Department of Place
Fleet & Transport Services
Hackney Carriage & Private Hire Licensing Service
Senior Licensing Officer (ServiceSupport)
Band/Grade SO2: £29,055 - £30,756 pa
1 x 37 hours per week
Based at Shearbridge Depot, Bradford BD7 1PU
Previous applicants need not apply
The Code of Practice on the English language requirement for public sector workers, Part 7 of the Immigration Act 2016, requires that Councils ensure that all candidates applying for customer facing posts must be assessed in order to establish their fluency in English.
The criteria under special knowledge and experience on the job profile which is shown in this advert, outlines what level of fluency you will be expected to demonstrate. Therefore, it is essential that you provide examples in your application.
The Role:
Do you have outstanding administration skills and a meticulous eye for detail? Are you a great communicator and people person?
If so, an exciting opportunity has arisen for a talented individual to join the HC&PH Licensing Service based at Shearbridge depot as Senior Licensing Officer (Service Support). The post holder will play a lead role in managing and developing the Service Support Licensing Officers and carry out a range of duties that enables their team to deliver an effective and cost efficient customer focused service in the Council’s Hackney Carriage & Private Hire Licensing Department.
The post holder will ensure provision of the highest standard of communication and support to the Hackney Carriage and Private Hire Trade, ensuring efficient, effective, prompt and courteous service is provided to all customers; dealing with high volumes of correspondence, complaints, Freedom of Information Requests and licensing and enforcement issues and dealing with internal and external customers both face to face and over the telephone. On occasion may have to deal with challenging and difficult customers.
Essential Requirements:
We are looking for an enthusiastic and self motivated individual who is good with people and who will have sophisticated influencing skills and the ability to build and maintain positive working relationships with colleagues and Licensing Service stakeholders across the Council.
The post holder must have a minimum of 3 years experience of managing staff in a very busy customer service environment, dealing with a high volume of customers and the general public in person and on the telephone, sometimes in difficult and confrontational situations.
They must also have proven experience of outstanding organisational skills, excellent analytical skills, meticulous written and verbal communication and report writing skills and be able to produce all work with a high degree of accuracy, paying strong attention to detail and be able to complete all work effectively and to tight deadlines. They must also be able to carry out audit processes to ensure the licensing service meets the highest standard of quality assurance and customer expectations.
Experience and ability to use ICT systems and applications is essential as is the requirement to deliver training and presentations to customers and Trade Representatives.
Specialist Hackney Carriage & Private Hire Licensing knowledge is desirable but not essential as training in this area will be given.
For further information regarding this post please contact Carol Stos, Licensing Manager on 01274 437506 or email carol.stos@bradford.gov.uk
Closing Date: 24th September 2018
Please find the Job Profile attached: HC & PH Senior Licensing Officer (Service Support) - JP.doc