Collection & Recovery Officer / Enforcement Support Officer (138161)
ID Ref. No.

Department of Corporate Services

Revenues, Benefits and Payroll


Collection & Recovery Officer / Enforcement Support Officer

Band 5/6:  £17,391 - £20,541 pa

37 hours per week

A number of posts are available

Applicants MUST be able to work flexibly between the hours of 8.30am - 7pm Monday to Friday subject to the needs of the team


Based at Britannia House, Bradford City Centre


  • Do you have debt collection experience?
  • Are you a confident team player, looking for an exciting and rewarding career in the public sector?
  • Are you driven and motivated and can demonstrate enthusiasm and a desire to achieve targets?
  • Do you possess excellent communication and negotiation skills?
  • Are you available to work flexibly between the hours of 8.30am and 7pm Monday to Friday?


If you have answered yes to these questions then this could be the perfect opportunity for you to join our team.


Our Officers are responsible for collecting and recovering money owed to the Council, (Council Tax, Business Rates and Invoices). They handle high volumes of telephone calls and work in a fast paced, busy and often pressurised environment where there is a strong focus on collection targets, arrears management and customer service. They work with and support other teams e.g. Enforcement Agents, to achieve high levels of collection.

As an Officer working for Bradford Council you can expect to receive:


  • 25 days per year holiday entitlement (increasing to 30 days after 5 years service) and the opportunity to take extra time off under the flexi scheme 
  • Some flexibility around your working hours – subject to the needs of the team and in particular the telephony rota
  • The option to work at home, provided the required knowledge level and work targets are met
  • An accelerated salary progression scheme
  • Membership of the West Yorkshire Pension scheme
  • Access to a Childcare Voucher Scheme
  • A city centre working location – within walking distance of The Broadway shopping centre



Candidates will be contacted by email so please ensure you provide up to date contact details on your application.

An enhanced disclosure check with the Disclosure and Barring Service will be undertaken for this post


The selection process will involve a group assessment which will be held in the week beginning 30th July 2018. Candidates who are shortlisted need to be available in this week. Specific date will be confirmed.


If you have any queries about the posts please contact


Closing date:  23rd July 2018


Please find the Job Profile attached:  Collection & Recovery Officer / Enforcement Support Officer JP.doc