Department of Children’s Services

Specialist Teaching & Support Services

Business Support Officer

Band 6: £23,893 - £25,979 per annum

1 x 37 hours per week

Permanent

Based at Margaret McMillan Tower

The SEND Services would like to recruit a Business Support Officer who is enthusiastic, customer focused and flexible to work within the Education Psychology Team and the Social communication and Interaction Team (SCIL Team).

You will provide administrative support assistance as and when required, general office duties, including the use of Microsoft Office packages, CIVICA & Capita ONE systems for data entry, front line customer contact providing exceptional customer service, dealing with confidential information, updating electronic diaries, taking meeting minutes, Word processing, have the ability to process data on to complex spreadsheet, process sales invoice and credit notes and have the ability to deal with customer queries regarding calculations, raise purchase orders on SAP and deal with vendor queries.

The successful candidate will:

• Be a team player and have a flexible approach to the role. 
• Be able to work on their own initiative.
• Have excellent organisational skills and be able to deal with conflicting demands.
• Be able to communicate verbally and in writing with a wide range of people.
• Have experience of working in a busy office, working to deadlines, organising own workload and prioritise accordingly. Also be able to work at home effectively and efficiently.
• Work proactively with key staff and managers to provide an interface between services, members of the public, other public sector bodies and external agencies.
• Have the highest standards of customer care and professionalism.
• Be able to deal with and resolve requests for advice/help.

For further information regarding this post please contact Lynda Hitchen on 07582103036 or email lynda.hitchen@bradford.gov.uk

An enhanced disclosure check with the Disclosure and Barring Service will be undertaken for this post.

The Code of Practice on the English language requirement for public sector workers, Part 7 of the Immigration Act 2016 requires that Councils ensure that all candidates applying for customer facing posts must be assessed in order to establish their fluency in English.

The criteria under special knowledge and experience on the job profile which is shown in this advert outlines what level of fluency you will be expected to demonstrate.  Therefore, it is essential that you provide examples in your application.

Equality, Diversity and Inclusion is at the heart of what we do as a Council and the people we support. We have a number of self-directed Staff Networks (Disability, LGBTQ+, Race Equality, Women’s Voice, Working Carers and Young Persons) which assist in providing a voice and support mechanism to colleagues.

The RESPECT Allyship Programme is also available to all staff, which offers opportunity to learn more about the diverse communities & groups, and provides additional benefits and resources to its members. This is part of the RESPECT Campaign, which is the Council’s Internal Equalities Vision for staff and its ambition to build an truly inclusive workforce, where everyone can be their true selves at work.

Please see attached Job profile: Business Support Officer - JP.doc.pdf

Closing Date: 11th August 2024

Interview date: 16th August 2024