Member Services Manager (510224)

Department of Chief Executive

West Yorkshire Pension Fund

 

Member Services Manager

1 x 37 hours per week

PO5/PO6 - £44,539 - £49,590 pa (Pro rata for Part Time Posts)

Permanent

Based in Bradford City Centre/Hybrid working

 

West Yorkshire Pension Fund (WYPF) administers the Local Government Pension Scheme for over 400 employers based throughout the UK. WYPF has approximately 300,000 members and is valued over £11bn. In addition, we have a shared service partnership with Lincolnshire Pension Fund, the London Boroughs of Hounslow and Barnet and a number of Fire Authorities for the administration of the Firefighters Pension Schemes.

 

You will be responsible for the delivery of a high quality, innovative service for both clients and staff, providing detailed technical analysis, interpretation and support.

 

You will also contribute to the development of system processes to maintain cost effective and efficient service delivery. WYPF currently use Civica’s UPM pensions administration system.

 

You will be responsible for a number of key pension scheme functions and their associated systems. This includes leading project working groups, testing software, overseeing and authorising changes to working practices, and supporting staff in their delivery of the service to members of the pension funds.  

 

You will assist in the management and administration of WYPF, ensuring that the area of your expertise complies with pensions legislation and requirements imposed by The Pensions Regulator. You will be challenged with handling complex, detailed and ever changing pension legislation and translating that into working practice.

You will assist the Team Managers to manage the staff of the section, and participate in disciplinary processes, training and progression assessments and technical guidance briefings as necessary.

You will have a thorough, well-organised and professional approach to work, with strong individual and team management skills.

 

We offer generous annual leave entitlement, Flexi time, hybrid working and access to the Local Government Pension Scheme.

 

As a minimum you will have 5 years’ experience of pension scheme administration at a senior level which has included either: applying advanced technical skills; application of the scheme within an employer environment or management of a pension team.

 

You will hold a professional pensions qualification (IPPM, PMI or equivalent). Detailed knowledge of pensions taxation would be particularly valuable for this vacancy.

 

For further information regarding this post please contact Grace Kitchen on 01274 434266 or email grace.kitchen@wypf.org.uk 

 

A disclosure check with the Disclosure and Barring Service (Scotland) will be undertaken for this post

The Code of Practice on the English language requirement for public sector workers, Part 7 of the Immigration Act 2016, requires that Councils ensure that all candidates applying for customer facing posts must be assessed in order to establish their fluency in English.

 

The criteria under special knowledge and experience on the job profile which is shown in this advert, outlines what level of fluency you will be expected to demonstrate.  Therefore, it is essential that you provide examples in your application.

 

Closing date: 15th March 2023

Please see attached job profile: Member Services Manager - JP.doc

Member Services Manager (510224)