The Cellar Trust - Crisis and Specialist Support Manager (TCT5)
ID Ref. No.

Crisis and Specialist Support Manager


£22,658 -£24,963 pro rata


30 hours, 365 days per year rota basis*, permanent

Holiday allowance:

25 days per year plus bank holidays pro rata


The Cellar Trust, The Old School, Farfield Road, Shipley, BD18 4QP

Responsible to:

Head of Client Services


Informal enquiries:

Heather Tattersall, 01274 586 474,


15 Jul, 12 noon


25 Jul


*This role will mainly be Monday to Friday with flexible days, however, as a key part of the role is managing our 365 day a year Haven service, there will be a requirement to work at least 1 weekend day per month and provide cover to the rota if required.


Please send your completed application form to


Working with us

There aren't many people who can say that their job changes and saves lives? At The Cellar Trust we can. We are a small but growing local mental health charity based in Shipley and have been supporting people from Bradford, Airedale, Wharfedale and Craven for over 30 years.


We deliver lots of brilliant services, to give people a helping hand with their mental health, but whatever your role is within the organisation you will have the chance to make your mark, and see the impact of the work you are doing.


We already do great work (even if we do say so ourselves) but we always want to be better and that means that we constantly innovate and improve. We also have lots of exciting plans for the future so that we can deliver even better services, and reach more of the people who need us. We want The Cellar Trust to be a great place to work which means that we understand the importance of work-life balance. 90% of our Cellar Trust team work part-time and most of our team also have flexible working arrangements, so whatever the role is, we are open to chatting about working patterns.


We also want our team to flourish - so we are committed to you as an individual and helping you to learn, develop and grow along your career path.  We are looking for people who driven by values, passionate about mental health and want to use their skills and experience to help us to deliver exciting change.



Purpose of this role


This role will include managing our Haven crisis service (part of Bradford’s award winning crisis care pathway) but also includes taking a lead on a range of new projects and developments which are planned to enhance our work in the areas of crisis support and complex care. Our work already has a local and national reputation and this is your opportunity to help shape our future delivery and really make a difference.


We are looking for someone with a strong track record in mental health with evidence of leadership skills and an appetite to learn and develop. Ideally you will have experience working with people in crisis or with complex support needs. A passion for supporting and empowering others is essential.  


At the heart of all of our crisis and complex care delivery is the value of lived expertise, therefore, we would welcome applications from people with their own lived experience who can use this to help us continue to develop and enhance our service provision.


This will be a varied and exciting role which will require you to manage a busy workload and the demands of leading a team, alongside working strategically to build relationships with colleagues within and outside of the organisation. You will be highly motivated, proactive, resourceful and have a positive attitude with a flexible approach.


Our values


Our values are at the heart of everything we do so we are looking for people who can live these through their work:



·         We are all different but equal

·         We value and respect each other

·         We will not tolerate discrimination or stigmatisation



·         We believe in individuals

·         We don’t give up

·         We believe in brighter futures for all


Continuous improvement

·         We build on strengths

·         We believe things can always be better

·         We promote independence



·         We are relentless in our quest

·         We are passionate about our work

·         We go the extra mile



·         We believe in great team work

·         We believe in partnership and integration

·         We are excellent partners






What can we offer to you?


We think there are six big things which makes The Cellar Trust a great employer:

  • We change and save lives. How many people can say that the work they do every day has this sort of impact? Whatever your role here you will see the direct contribution to what we do and the difference that that makes.
  • We are flexible. We know life that work/life balance is essential so there are opportunities for flexible working hours.
  • We are a lovely team…. even if we do say so ourselves. Have a look at our website for more on what our colleagues say about working here.
  • We invest in your success. We are passionate about individuals and teams flourishing so we invest in ongoing personal and professional development, and look for opportunities for people to embrace their skills and passions.
  • We’re innovators. We believe in continuous improvement and are always looking for ways to be at the cutting edge of delivery – and everyone in our organisation has an opportunity to input into and drive that innovation.
  • We work in partnership. When you work for The Cellar Trust you are part of our team, but we have strong partnerships with lots of other organisations from the NHS and local authority to other charities and businesses. That means that you will have a chance to get a broad range of experience.

For more information about our organisation and the work we do please visit:



Key tasks




·         To provide strong and effective, values driven leadership - ensuring a clear sense of direction and purpose for the Team

·         To champion the role of the Voluntary and Community Sector and the importance of lived expertise, as part of our wider partnerships with statutory services

·         To work closely with the other Safe Space providers and other mental health services (statutory and VCS) to ensure that we develop joined up approaches and work in an integrated manner

·         To be a strong ambassador for The Cellar Trust, attending meetings and committees to represent this area of work

·         To lead on new pilots or programmes of work associated with crisis and complex care – allowing us to enhance our service provision and develop new approaches

·         To provide line management and supervision for the Senior Support Workers & Senior Peer Support Workers

·         Ensure all members of the team are clear about their roles and responsibilities, and expected levels of performance, and are delivering in line with agreed individual and team action plans

·         To support the Senior Peer Support Workers to provide clear objectives and management for the Support staff and Volunteers

·         Produce and manage efficient and effective rotas

·         Ensure that the service is operated in a safe manner, in line with legislation and best practice guidance

·         Work in a proactive manner which enables continuous learning/development and improvement in the service. This will include working with the leadership team to identify opportunities for further growth to the service

·         Work with the team to develop processes and guidance for use within services

·         Acting as a champion for Haven and Safe Spaces in external meetings including identifying external opportunities for further service development and growth as appropriate.

·         To work with the Senior Support Workers/Senior Peer Support Workers, to manage change.

·         To deal with complaints in a prompt and appropriate manner, in line with our policy


Service delivery


·         To be the service lead for our Haven crisis service in line with contracts, agreed service outcomes and funded projects

·         To ensure the team delivers in line with the organisational purpose, strategic plan and values

·         To work closely with the staff team and Head of Client Services to identify and develop new opportunities to enhance the service or develop new services for clients

·         To be the lead on the client database (lamplight) including the reporting of all outcomes

·         To work closely with the team to ensure a culture of continuous improvement

·         To work with the Head of Client Services to develop, update and implement client related policies and procedures in line with best practice

·         Liaise with other mental health and social care professionals and services as required, for example, social workers, Community Mental Health Teams and outreach workers to ensure clear communications and joined up services where possible

·         Ensure that the service is delivered in line with confidentiality, data protection and safe guarding legislation and guidance

·         Work in a collaborative manner across The Cellar Trust – encouraging effective team work across services and ensuring positive communication 

·         To ensure that effective partnerships are developed with users, carers, professional and clinical staff so that their advice and expertise informs all aspects of decision making

·         To facilitate multi-disciplinary team working across the service – acting as a key point of contact with statutory services including Intensive Home Treatment, Community Mental Health Teams, social care, the police etc and facilitating opportunities to further develop the multi-disciplinary approach/learning.

·         This role will not primarily be delivering individual support for people, however, if needed you will be expected to work as part of the staff rota.




·         Work with the Steering Group and other agreed governance mechanisms to establish measures and other means of gathering feedback and ensure that the team are delivering in line with these

·         To ensure that the services are delivered to high performance standards – addressing any issues in a timely manner

·         Work alongside the Head of Client Services to develop plans for strategic development and financial sustainability in the service

·         To work with a member of The Cellar Trust senior team to be responsible for the process of investigation and analysis of any serious incidents

·         To liaise with other colleagues in BDCFT and the steering group to ensure appropriate levels of clinical governance

·         To develop appropriate processes for assessing, managing and monitoring potential risks as well as triggering appropriate actions.

·         To work with the team to ensure that personal development plans are in place, and liaise with The Cellar Trust and BDCFT colleagues to arrange training as appropriate in line with the budget.

·         To review data reports and feedback produced by the team to service monitor performance and evidence impact.

·         Responsibility for the day to day operational management of staff, liaising with The Cellar Trust senior manager as required if a Cellar Trust HR policy is required to manage an individual for example attendance, performance etc.


Person specification


All aspects of the person specification will be assessed through the application form with additional questions at interview stage. Therefore please ensure that all of the criteria is addressed in your personal statement with examples/evidence for each aspect of the role.


The successful candidate will be required to undertake a Disclosure and Barring Service Check. 






GCSE Engllish and Maths, Grade C or above (or equivalent)


Mental health qualification or equivalent experience



Strong IT skills including the ability to use databases to produce good quality outcome reports


Ability to identify opportunities for improved efficiency and quality, and proactively implement the changes


Excellent interpersonal and written communication skills

Coaching or basic counselling skills

Ability to work under pressure, prioritise work and multi-task within a busy environment


Engaging and consultative approach to leadership



Strong experience of working in mental health



Experience of working with people in mental distress/crisis



Lived experience of mental health recovery and willingness to use this to deliver and develop services

Experience of working at supervisory or management level – either in terms of people management or taking a lead on service developments/improvements

Experience of developing and delivering project plans

Understanding of managing risk in a mental health setting


Experience of supporting and motivating others to deliver a high quality, efficient and effective service others

Experience of producing efficient and effective rotas

Experience of training and facilitate group discussions


Experience of liaising and networking with other service and establishing partnerships

Experience of working within or in partnership with the NHS


Understanding of information governance and the implications when working with this client group



Understanding of safeguarding and the implications when working with this client group



Understanding of the principles of recovery



Knowledge of other mental health services in the community

Understanding of mental health legislation


Understanding of the principles of peer support and how it can be used in this sort of service delivery



Commitment to working in line with and championing The Cellar Trust values




Strong commitment to supporting others to build independence, confidence, and skills


Patient, non-judgmental, respectful and compassionate


Comfortable working in a changing and developing service and able to support others with this


Strong commitment to working collaboratively as part of a team including being prepared to work collectively on organisational tasks outside of immediate job description


Proactive approach to continued personal and professional development, and ability and willingness to reflect on work practice and be open to constructive feedback


Self-motivated and pro-active in seeking out ways to resolves problems/challenges


Committed to working in a way which drives continuous improvement and innovation


Committed, passionate and enthusiastic about mental health and wellbeing



Ability to maintain a healthy work/ life balance and evidence of commitment to looking after own health and mental wellbeing




Ability to work occasional evenings and weekends to attend or support key events


Driver and car owner



Physical and emotional effort


· This role will require travel across the Bradford District and potentially more widely to attend meetings as required.

· The role is emotionally demanding due to the nature of distress experienced by service users and the workers own lived experience. Issues may be encountered which may be emotionally distressing for the workers involved.